We don’t believe in complicated policies or hard-to-read fine print. We want you to be happy with anything you buy from us and if you’re not, we want to fix it. If you have any problems with your purchases from our online shop, the first thing to do is simply email contact us. Please include your order number and, if relevant, photos of the product to illustrate the problem.
If we’re not able to fix your problem and you want to return an item, here’s how it works…
Cancelling your order
To cancel an order before it’s been delivered, please contact us with details of your order.
Damaged or Defective plants or items
As we deliver all our plants ourselves so this should never happen, but pobody’s nurfect.
If you receive a plant that is in bad condition, we will arrange a free replacement or full refund (including delivery fees). Please contact us as soon as possible (within 14 days) to get the ball rolling. Be sure to include your order number and photos illustrating the problem, if possible.
Changed your mind?
If you’ve change your mind or would like to return a plant for another reason, you can do so provided that the plant is returned in its original, re-sellable condition. Please note that in these situations, delivery fees will not be refunded.
You must contact us within 14 days of of the delivery and return the item within 28 days of delivery.
You can return a plant to any of our markets, or to Little Green HQ in Bedminster, Bristol. Please remember that you are responsible for the plant until it is returned to us, so if you’re not returning it by hand, please make sure you find a safe way to get it to us. If you prefer, we can collect the plant from the original delivery address for £5.
If we sent you something you hadn’t ordered, please contact us within 14 days informing us of the problem. You can return it within 28 working days in its original, re-sellable condition.
If you cancel an order before it’s been delivered, we will attempt to void the charge and stop the money ever leaving your account. If we are not able to void the charge, a refund will be issued.
Once a refund is issued, you should see the funds appear in your account within 7 days.